Operations Management

In a dynamic, competitive world, a company’s effectiveness depends significantly on how well its resources are managed. Managing a company’s critical performance dimensions — quality, speed, flexibility and cost — warrants a thorough understanding of both the physical and information processes that are required for developing and manufacturing products and services as well as delivering them to customers. This course aims to familiarize you with the major operational problems and issues that confront managers and provide you with language, concepts, insights and tools to deal with them in order to gain competitive advantage through operations.