Process Management and Quality Improvement

Elective, 1.5 Credits 

This course introduces the leadership thinking and skills required to drive performance in operations processes in terms of quality and other key performance characteristics, including service and finance. Upon completing the course, students will understand the different facets of change, as well as the balance between strategic change, performance improvement and operational sustainability. The course draws heavily on practical, real-world examples and actual experiences from students’ professional lives.